Friday, August 8, 2008

Email Marketing - 5 Ways to Increase Email Deliverability

I have been away from this blog for nearly more than 1 month. The work pressure was killing me and even in my dreams i visualized site traffic graphs. I kept mumbling keywords in my dreams, my wife has testified that. I am trying to optimize my life so that it can come on top results of keyword "peace of mind".

I was surfing as usual and dashed through a report on email marketing effectiveness. Email marketing is still a far fetched route of marketing in India. Every comapny have email campaigns but dont focus on that much. And still people think email marketing ROI is less than all the othet modes of reaching out to the customers, its like knocking on the door of a potential customer and yell like a vegetable vendor (in india vegetable vendors walks down the neighbourhood to sell vegetables by yelling at their top of the voice, mouthing wierd pronounciations of names of vegetables and in deifferent frequencies.) and say "Alloo le lo, swasth sunder sodol aloo le lo".

These days, just about every profession and industry has an email marketing campaign. What is the thing with email marketing? Why is everyone exploiting the seemingly cheap opportunity of advertising? Recent estimates have shown that email marketing is one of the cheapest forms of advertising that has ever existed. Next to "word of mouth" which has an intensely exponential viral effect, email marketing take sits in its rightful place. Almost everyone has an email these days. What is the cost of the email? Sometimes, nothing. Currently, over 186 million people have email addresses in the United States and an estimated 1.2 billion worldwide. This means that approximately one in every six people on earth has an email. The potentials of email marketing are staggering. Never in the history of mankind has such an avenue to sell and market one's products to a huge audience presented itself as it has this time. As a result, people are harnessing the potentials of email marketing which is still growing.



The report on email marketing which I mentioned in the second paragraph had quite interesting facts. According to the study, e-mails sent from "legitimate" e-mail servers averaged a delivery rate of 56 percent. 20 percent were rejected; 8 percent filtered out of the inbox. The rest — 16 percent — were bounces.

So nearly half of the time, e-mail marketers' messages don't get through. But there are ways to increase deliverability. Here are five:

1. Make sure your e-mail server—or ESPs—is configured correctly. If you maintain your own e-mail server, it's crucial that it's set up correctly. This means making sure your reverse DNS settings, which map an IP address to a host name, are correct and use your domain name. You don’t want to have a big string of numbers. You want it to say, 'mail.domainname.com'. Otherwise you may be classified as an illegitimate server.

2. Keep your unknown user rate down. When you send a message to an illegitimate email addy, the ISP or server handling it keeps track of that delivery attempt. Log too many of those attempts and you might be put on a blacklist — worse still, blocked at the server level.

If either of those things occurs, none of your emails to that domain or ISP will get through.

Fake emails aren't the only worry. This can also happen when e-mail recipients change jobs or don't log in to their email address frequently. Your best bet is to check for unknown users after every mailing and remove them immediately. Your IT person or ESP can provide you with a list of bounced e-mail addresses and help you remove them.

3. Track your reputation. Many email deliverability services track email senders' reputations based on information like inclusion on blacklists, complaint rates and e-mail volume. Keeping a vigilant guard of your reputation score gives you a better sense of your deliverability rates; one tends to correlate with the other. It’s definitely a case of the higher the score, the higher the deliverability.

4. E-mail often. If you don't email your list often enough, addresses go stale and you may end up with a higher number of undeliverable messages. And even if some messages do get through, recipients may forget they signed up for them and report you as a spammer. Reach out to your list at least quarterly, but monthly is better.

5. Don’t get caught in a spam trap. ISPs and large domain holders sometimes set up "spam traps," placing email addresses that don’t belong to anyone on their homepage or around the web to thwart spammers engaged in email harvesting.

You might inadvertently mail one of these addresses if someone maliciously puts one on your list or if a legitimate e-mail address is entered incorrectly. There are two ways to prevent this problem: implement a double opt-in so every email address on your list is verified; or send double opt-in messages from a separate domain and a separate IP address.

Double opt-in also serves as a handy defense against blacklisting: If you do hit a spam trap and get on a blacklist, you can go to the ISP or the domain owner and say, 'This is my confirmed opt-in welcome stream. I can't control what people input. That's why I have a double opt-in in place'.

The ISP sees you're trying to do the right thing and, as long as you provide some evidence that that's what you’re doing, you won't have a problem getting off the blacklist. And at the same time, the rest of your e-mail list is safe.

Hope these 5 points will help you all who are refrained from magic of email campaigns.